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Frequently Asked Questions

 

Do you ship internationally?

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Yes! Since May 2022 we have enabled the option of international shipping for most countries in America, Europe and many more through our international site, THIS site!​

At the moment, we have 2 shipping options enabled: Standard Shipping and Express Shipping. For more details on international shipping, please go to our shipping policy section.​

If at the time of finalizing the purchase your country is not available, you can send us an email to help you out.

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¿How long will it take for my order to arrive?

 

Well, that depends on 2 factors: the processing time and the delivery time!

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  • Processing time:​​​

It is the time it takes us to have all the products that are part of your order ready, this time runs from the time the payment is confirmed.​

At the moment, our processing time is between 7 and 10 calendar days, and our shipping days are on Mondays.

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  • Delivery time:

This time is counted once your packages have been marked as processed; that is, you have received an email indicating that your order has already been shipped.​

Unfortunately, we do not have control once the packages are delivered to the courier company, so we depend completely on the ranges they provide us for the different destinations:

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  • International Standard Shipping with Serpost (Correos del Perú): 25 - 55 days

  • International Express Shipping con DHL: 3 -10 days​​

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How resistant are your products?

 

Before putting all our products on sale, we make sure they are of the best quality, here we explain a little about them!

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  • Stickers: All our stickers are printed on vinyl, this material together with the laminate we use ensures better quality, durability and water resistance in our designs.

  • Notebooks, Blocks and Journals: Each one is made from scratch by us, we take care that the paper and covers are of the best quality to ensure their durability.

  • Bookmarks: Our bookmarks are made with high-quality heavyweight paper to ensure the best printing quality and resistance, although they are laminated on both sides for greater protection and finish, they are NOT waterproof so we recommend that you do not put them in contact with water.​

  • Photocards Fanmade: Our PCs are printed double-sided on high-quality heavyweight paper and laminated on both sides to ensure their finish and protection. Keep in mind that they are NOT waterproof and must be handled with care to prevent the lamination from lifting.

  • B-Grade Products:  They are products that have small printing, lamination or cutting errors, they are completely usable but do not have the desired quality, which is why we offer them at a discounted price. This option is only available on certain products.​

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Do you make custom designs?

 

Currently, our agenda for custom designs and orders is only open to authors or companies that want a large number of products, if you are one of these options you can send us all the details to the following email doredesigns.store@gmail.com  to coordinate.​

At the moment we do not make individual custom designs or orders, any changes in this regard will be made available on our social media.

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Contact us

 

If you have any questions or additional inquiries, do not hesitate to contact us. We will assist you as soon as possible!

You can write to us at the following email: doredesigns.store@gmail.com

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